PERSONALIZED DESIGNS & FONTS
Where can I see your fonts?
We have a photo of our fonts that are available on each item. So just slide the main image and you can see all of the other images to see the photo of the fonts available for that item.
What is the best font for bar necklaces?
I have 2 favorite fonts when I'm engraving bar necklaces and those are Fun Thick Script and Handprint. Both engrave beautifully.
How do you know where to place the heart or dot between names?
As per the instructions, just place a comma where you want the name separator. If you have more than 2 names, I do not recommend hearts before and after the names - that option is mostly for one name.
Why does the Thin Script and Trendy it say "not recommended for 3 names" on the bar necklace?
Thin Script and Trendy are pretty fonts but they are very thin fonts. So when we are engraving multiple names, I have to (sometimes) manipulate the font to fit and thus making the fonts even thinner and thus very hard to read. 1 to 2 names look pretty good as long as they aren't 10 - 15 character long each name.
I have more than 3 kids, what bar necklace can I choose?
We have a long bar necklace that is perfect for about 3 - 6 names. If you have about 6 or 7 names, please choose Fun Thick Script so you can read it.
How can I find the size?
We do have the measurements in the description of each item. And we post lots of customers in our jewelry on our Wickedly Mod Instagram page: http://www.instagram.com/wickedly_mod
What is the finish on my jewelry?
We use a brushed finish on our pieces. We find brushed finishes does not show wear as easily over time.
What is the difference between the chain choices?
We are excited to now offer 2 options for chains. The chain included in the prices for most items are our thin cable chain. This is a delicate cable chain.* The new option is a double rope chain and this is definitely thicker and little more sturdy for someone who is rougher on their jewelry.
*This chain honestly has held up for years without breakage on one of my son's girlfriend's necklace. She wears her necklace EVERY single day and has never had any issues. I should just say she's my daughter ;-) as you see her in many of my photos on our jewelry Instagram page and I take a lot of her photos for her fashion Instagram page.
Does the extender come off the necklace?
The extender does not come off. It is attached with a jump ring so if you know how to open and close a jump ring then you can take it off and on but eventually the jump ring will break with a lot of opening and closing. It hangs from the jump ring that has the end loop so you can hang it at any level you want and the remaining length will hang in the back.
Do you provide mockups?
No we do not. We have a high end laser machine with it's own separate program. Photos are provided of the font with every letter available for you to see so you can determine which font looks best with your name(s). We cannot be responsible if you are unhappy with your chosen font so be sure to view each letter in your font.
WICKEDLY MOD JEWELRY PRODUCT CARE
My sterling silver necklace is getting dark color. What can I do?
Information on sterling silver and tarnish is on the product care card included with every order. We also include a pro-polish pad with sterling silver orders so you can keep your sterling silver necklace clean. We also include an anti-tarnish tab and the necklace comes in an anti-tarnish pouch to keep it safe and tarnish resistant while you aren't wearing your special piece. There is also a product care card in each order or you can read it all here: https://wickedlymod.com/pages/product-care
I need a new white pad to clean my jewelry. Where can I buy this?
We have 2 options on the shop:
- Pro-polish pad (this is the white square that comes with every order but you can order more to clean your jewelry): https://wickedlymod.com/products/pro-polish-pads-and-anti-tarnish-tabs
- Sunshine cloth: https://wickedlymod.com/products/sunshine-polishing-cloth
Can I wear my necklace to bed or in the shower?
Please NO! We don't ever recommend wearing necklaces and bracelets to bed or shower. Most of our items we create are delicate. They are made of sterling silver, gold-filled and rose gold-filled. Sterling silver will tarnish over time. Bathing and swimming may ruin your jewelry over time. Wearing in bed may tangle the chains and even break them.
My chain broke, how can I get it fixed?
Our chains have a 30 day warranty but if you are out of the warranty range, you can purchase the chain rework here: https://wickedlymod.com/products/chain-rework
If you ordered your necklace from our Etsy shop, please contact us as some chains cannot be fixed and have to be repurchased.
How long does it take to make my order?
Our processing time for Wickedly Mod original designed items is approximately 5 - 7 BUSINESS DAYS (Business days to not include weekends or holidays). This is how long it takes BEFORE we ship. Our fulfillment time for clothing and other accessories is 1 - 3 business days.
When will my order arrive?
We have all of that detailed information on this page so you can calculate when you can expect your order: https://wickedlymod.com/pages/when-will-my-order-arrive
Do you ship internationally?
We sure do! Your shipping options will be available at checkout.
Do you offer free shipping?
Yes we do! We currently offer free shipping in the United States for orders over $25 and internationally for orders over $75.
I need my order made now. How can I rush this?
We do offer rush service that you can purchase here: https://wickedlymod.com/products/rush-service
It starts at $50 for 2 day processing and $75 for 1 day processing.
You have choices of the following:
- RUSH 1 day (this means that you order will be created and shipped within 1 BUSINESS DAY of your order). So if you order RUSH on Monday, your order will go out Tuesday. If you order Friday, your order will go out Monday.
- RUSH 2 day (this means that you order will be created and shipping within 2 BUSINESS DAYS of your order) So if you order RUSH on Monday, your order will go out Wednesday. If you order Friday, your order will go out Tuesday.
You will be able to choose your shipping method (the amount of time it takes for USPS to deliver) at checkout.
Why was I charged a customs fee?
For international customers, All customs and duty fees are the responsibility of the customer. We have no control over any fees your country may charge. Please note that there may be a delay with your delivery due to customs - you will be provided with a tracking number which you can contact your local postal service for details if delayed.
PAYMENTS, RETURNS, ETC
There is an error on my personalized item. How can we fix this?
If the error is ours with the information you provided, we will of course fix it free of charge and we will send you a prepaid mailing label to send the item back. We will need it back before we can ship a new item to you. If you provided incorrect information, just contact us so we can provide a solution for you. We don't want you to have to purchase an entire new item - it may be as easy as engraving on the back fee or just purchasing the bar/loop/etc (not the entire item again) so just simply contact us.
How do I apply my coupon code?
If you have a coupon code, just enter it in the discount code section at checkout and hit the apply button.
I forgot to add my coupon code, can you apply it to my order now?
Sorry no we cannot. Coupons and discounts must be entered at the time of purchase. Please note coupons and discounts cannot be added after a purchase is made. But most of our coupons are one time use only so you can use it on a future purchase.
Can I cancel my order?
Sorry we do not accept cancellations for Wickedly Mod personalized items. We tend to work fairly quickly and therefore cancellations are not accepted due to the personalization of your items. If there are any changes to your order after we have personalized your item, you will incur a 25% remake fee of original product purchase price plus any price different for new item desired (if different from original product purchased).
For all clothing or other accessories orders, be sure to contact us immediately since we ship quickly. if your order has been packaged and out for shipment, we cannot cancel it.
I need to make a change to my order, how do I do that?
Please contact us as soon as possible so we might be able to catch it before engraving or shipment of fashion items. If there are any changes to your order after we have personalized your item, you will incur a 25% remake fee of original product purchase price plus any price different for new item desired (if different from original product purchased). If it is just a chain length change, contact us to see if it is in the same price range you purchased. We will have to manually write it on the order and we will do our best to make sure the change is made. For clothing sizes, we cannot guarantee we will have a different size so make sure to contact us immediately to see if we can accommodate your change.
Do you accept returns?
Non-returnable items (all sales of these are final):
- Gift cards
- Personalized items
- Jewelry items
- Clearance items
- Worn items
Full details on returns and exchanges can be found here: Returns & Exchanges