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    Where to Shop

    Customer Service Contact

    Office Hours:
    10 a.m. to 5 p.m. CST Monday - Friday
    Emails and Etsy conversations received over the weekend will be returned Monday.

    Mailing Address:
    Wickedly Mod Inc.
    PO Box 5702
    Frisco, TX 75034

    Email:
    sales[at]wickedlymod.com
    We can help you with any questions regarding your order and any other questions or concerns.

    Customer Satisfaction

    We are very proud of our designs and stand behind our Wickedly Mod products.  If we have made a mistake on your order, please contact us within 7 business days* from order delivery

    *if purchased over Mother's Day or Christmas holiday as a gift, we extend this to 7 business days after the holiday

    Payment

    We accept most major forms of payment such as MasterCard, Visa, American Express, Discover, and PayPal.  If making a payment through your bank account via PayPal (e-check), please note your order will be processed once payment has cleared.

    Coupons and Discounts 

    Only one coupon code may be applied to each order.  Coupons and discounts must be entered at the time of purchase.  Please note coupons and discounts cannot be added after a purchase is made.

    Sales Tax

    All sales tax is calculated based on the shipping address.  All orders shipped to Texas will be charged the 8.25% sales tax.

    Customs & Duty Fees

    All customs and duty fees are the responsibility of the customer.  We have no control over any fees your country may charge.  Please note that there may be a delay with your delivery due to customs - you will be provided with a tracking number which you can contact your local postal service for details if delayed.

    Gift Packaging

    Jewelry will be packaged in our signature Wickedly Mod gift boxes. We package all items with love and careful attention.

    Personalized Jewelry

     Our personalized items are laser crafted and created just for YOU.  There are no refunds for any personalized items.  Each item will have the description of what is included as well as photos of our design, our fonts, crystals, etc.  Please note these items are handcrafted and made upon order in the order they are received.  Shipping time is NOT included in the production time. We do often make announcements on our current production on our Wickedly Mod Facebook page during high peak seasons (Christmas, Mother's Day, Valentine's Day, etc).  

    When you place your order, please remember to provide all details requested for customization.  If information is missing, this may delay your order further.

    We also tend to work fairly quickly and therefore cancellations are not accepted due to the personalization of your items.  If there are any changes to your order after we have personalized your item, you will incur a 25% remake fee of original product purchase price plus any price different for new item desired (if different from original product purchased).

    If there are any errors (from the information provided by the customer within order details), we will be happy to correct that error at our expense.  You can find more information on our Returns & Exchanges page.

    Repairs

    If you have purchased a necklace or bracelet and the chain has broken, we have a 30 day guarantee and will repair or exchange your chain at no cost to you.  A photo of the damage may be asked to show the damage for our insurance.  We will ask that you return your original necklace or bracelet so we can exchange or repair.  We cannot send any replacement until the original has arrived.  We will send you a prepaid mailing label for you to print with a RMA number so you can send the broken necklace or bracelet back to us.  If this happens after our 30 days guarantee, we will let you know of the repair costs at the time.

    Product Care

    A product care instructions card will be included with your sterling silver, gold filled or rose gold filled order.  It is very important to follow these instructions to ensure your jewelry is p properly cared for.

    Quality and Value

    We create most of our jewelry using sterling silver, gold filled or rose gold filled pieces unless indicated (some items may be created with plated materials, stainless steel, copper, or brass).  Due to the ever fluctuating metal market, prices are subject to change.  We aim to product top quality products along with superior customer service.